Shipping Policy for Eshaal Collection

 

Eshaal Collection is the operator of (https://www.eshaalcollection.com/). By placing an order through our Website you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.

1. General

Subject to stock availability. We try to maintain accurate stock counts on our website but from time to time, there may be a stock discrepancy and we will not be able to fulfill all your items at the time of purchase. In this instance, we will fulfill the available products to you, and contact you about whether you would prefer to await the restocking of the back-ordered item or if you would prefer for us to cancel or refund.

2. Shipping Costs

Shipping costs are calculated during checkout the based on weight and destination of the items in the order. Payment for shipping will be collected with the purchase.

This price will be the final price for shipping cost to the customer. However, we follow the flat shipping rate for nationwide shipping.

3. Delivery Terms

3.1 Transit Time Domestically

In general, domestic shipments are in transit for 2 - 5 days in normal conditions.

3.2 Transit time Internationally

Generally, orders shipped internationally are in transit for 4 - 10 days. This varies greatly depending on the courier and destination country. We are able to offer a more specific estimate when you are choosing your destination at checkout.

3.3 Dispatch Time

Orders are usually dispatched within 2 business days in normal conditions.

Our warehouse operates on Monday - Friday during standard business hours, except on national holidays at which time the warehouse will be closed. In these instances, we take steps to ensure shipment delays will be kept to a minimum.

3.4 Change of Delivery Address

For a change of delivery address requests, we are able to change the address at any time before the order has been dispatched.

3.5 P.O. Box Shipping

Eshaal Collection will ship to P.O. Box addresses using its own courier services only. We are unable to offer other couriers services to your locations.

3.6 Items Out of Stock

If an item is out of stock, we will wait for the item to be available before dispatching your order. Existing items in the order will be reserved while we await this item.

3.7 Delivery Time Exceeded

If the delivery time has exceeded the forecasted time, please contact us so that we can conduct an investigation.

4. Parcels Damaged In Transit

If you find a parcel is damaged in transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service with the next steps.

5. Duties & Taxes

5.1 Sales Tax

Sales tax has already been applied to the price of the goods as displayed on the website

5.2 Import Duties & Taxes

Import duties and taxes for international shipments may be liable to be paid upon arrival in the destination country. This varies by country, and Eshaal Collection encourages you to be aware of these potential costs before placing an order with us.

If you refuse to pay duties and taxes upon arrival at your destination country, the goods will be returned to Eshaal Collection at the customer’s expense, and the customer will receive a refund for the value of goods paid, minus the cost of the return shipping. The cost of the initial shipping will not be refunded.

6. Cancellations

If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. If an order

has already been dispatched, please refer to our refund policy.

7. Insurance

Parcels are insured for loss and damage up to the value as stated by the courier.

 

8. Damage Issue

8.1 Process for parcel damaged in-transit

We will process a refund or replacement as soon as the courier has completed their investigation into the claim.

8.2 Process for parcel lost in transit

We will process a refund or replacement as soon as the courier has conducted an investigation and deemed the parcel lost.

9. Customer service

For all customer service inquiries, please phone us at +92331 9614501